For those that know me personally, they know I have always been a software guy. I’m a developer by training and have always enjoyed software. Apart from a short stint at Arthur Andersen right after the dot-com bust (4 months before they got rid of my entire group several months before the Enron scandal) ConocoPhillips/Phillips 66 was the only company I worked for where what I did wasn’t directly related to what we sold as a company. Before working there, I had run my own software company Two Miles Solutions (I still keep it as a side gig). Before that, I had worked at Epic and WTS Paradigm (both are leading software companies in their respective industries).
In a previous role at Phillips 66, I had been the platform owner for ServiceNow and had worked very closely with several folks, and had been very impressed with the quality of people I worked with. As I learned more about the company like their purpose statement (which I have seen them embody).
We make the world of work, work better for people.
I found with each piece I learned I aligned closer and closer to who they are as a company. For instance, their Code of Ethics could be boiled down into 3 simple words that resonate deeply with me. Integrity, Teamwork, and Trust.
As I worked my way through the interview process, each person I interviewed with I was very impressed with and could envision myself working for very easily.
The piece of information that sealed the deal was at the end of my last interview, the panel members asked me if I had any questions. I asked them
“What is the question you wished you would have asked before joining ServiceNow? What is the answer to that question?”
The panelist who answered didn’t skip a beat and addressed his major concern when he joined on whether or not ServiceNow was really a family as everyone said they were. He had come in from one of ServiceNow‘s partners so he felt like they had to treat him nicely because he was a partner. He spent the first 18 months of his 2 years at ServiceNow trying to disprove the premise they were all a family and he said he finally had to give up because he just couldn’t. They really were a family. That did it for me, I was sold.
So there you have it. A lot of people guessed I had landed at ServiceNow as a Principal Success Architect in the Customer Outcomes organization. Well, pat yourself on the back, you were correct!